I hope you are doing well, we did get the Cosco card and had fun spending it. I do want to let you know that I feel you are a fantastic sales rep and went above and beyond with handling our boat purchase.
From: Bill Roe
Sent: Thursday, August 02, 2012 12:00
Subject: Clarks Landing Performance
I wanted to drop you a line to let you know how pleased we are with the staff at Clarks Landing. Kellie Moody is our sales representative and has been just FANTASTIC to work with. When we first started talking with her, we really had no expectation of being able to purchase our 'dream boat'. Kellie worked with us, as did you, to make this all come together!
Kellie has been and continues to be just great to work with. She is personable, communicative, and has a way of making the whole process fun! Of course it takes a true team to make it all come together. Darren was able to get us where we needed to be as far as financing is concerned, and even that went off without a hitch. BK is our go-to service guy and makes sure things get done, and done right.
You have a winning team at Clarks Landing, and in our opinion, that is really what makes the difference when someone is considering a purchase like this. If you ever have anyone who wants a reference, either for sales or service, please send them our way! And when we are showing off our new 450, we'll be sure to tell them how great Clarks Landing is to deal with.
Oh, and tell Kellie we'll be handing out her business card every chance we get!
Bill and Deanna Roe
Sent: Saturday, April 07, 2012 8:38 AM
We are picking up our 260 Sundancer this morning. I was working with Kellie from Clark's, MarineMax and Prince William Marina. I choose you guys due to Kellie. She was professional, honest,cared about my concerns and her follow-up was really good. I run a global 300 person sales organization for a high tech company. I can tell the good sales people from the bad ones.
Kellie made the difference. We're looking forward to a lot of boating years working with her and Clark's Landing.
I could have provided this correspondence regarding Clark's Landing at any time in the two years since we purchased our SeaRay Sundeck from Clark's Landing and your service and employee professionalism has been that consistently terrific. The assistance the team at Clark's Landing provided me during the pending arrival of hurricane Irene prompted me to document how much my wife and I truly appreciate your organization.
We returned from vacation late Thursday night with the storm expected to hit our area on Saturday night. My only option to assure the complete safety of the boat was to get it off my lift and on to higher land. With the severity of the storm, I felt it would be impossible to ask you, at the last minute, to add my boat to the many requests you must be getting for the same service. A mid-morning call to Shelly in your office was greeted with a confident and comforting answer, "Get the boat to us and we will make sure we take care of it." Two hours later my boat was in your yard and protected from the storm. While we had a few issues with the storm, it was comforting not to have to worry about the boat.
The two years of excellent service and working with your professional staff began with the purchase of our boat. It was an enjoyable experience, one in which we feel we ended up with the exact boat which met our needs and was purchased at a price which was fair for both us and Clark's Landing.
Your technicians who have been to our home, Mike Behr, John Martin, and Donnie have been knowledgeable, polite, and enjoyable to work with. Your office staff of Kim, Shelley, and others are equally as courteous and professional. I know that many of your employees have worked for you for many years and even have stated to me that it is like a family at Clark's Landing. It all starts with the attitude at the top of the organization, and you have developed one great team.
It has been truly a great experience in dealing with Clark's Landing. We look forward to being a customer of yours for many years to come.
- Mike Walden (via email)
Your service is the best I have ever experienced in the boating industry. You have earned my long term business and you can be certain I will refer my boating friends to you and Clarks Landing.
- Dick Burkhard
Sent via email to Rick Stone, President of Sea Ray: "This is our first new boat and our first Sea Ray. In your email you mentioned that if I had any questions or concerns, I should contact you. Actually, I'm contacting you because I have neither. The folks at Clarks Landing have made this entire experience a pleasure. We love our new boat, and the attention and service we have received from Clarks Landing has been nothing short of fantastic! Thank you for making such a great product, and thanks to Clarks Landing for representing Sea Ray and themselves in such a professional and courteous manner!"
- Bill Roe, 2009 330 Sundancer
"We wanted to let you know how much we enjoyed working with (Mike S. and) Clarks Landing. He was very helpful throughout the entire process and his calm, straightforward demeanor was appreciated. Our salesman was always available, accomodating and reassuring. Additionally, the entire staff at Clarks Landing is truly customer service oriented and it was evident in every department we had the pleasure to encounter. Your Business Manager, Darren Schwalm, kept us up to speed on the entire process and was always in constant contact with us regarding our loan status. We can't say enough about your excellent service department. In this day and age, it is rare to see the high level of courtesy and professionalism that everyone exhibited on such a consistent basis with each and every encounter we had with the service department. They made us feel comfortable and were always responsive to our many inquiries and requests, no matter what. Our purchase culminated with our orientation performed by Captain Roy Adler. Since we have been boating for over 20 years, we initially thought about skipping this part, but boy are we glad we didn't. Roy's knowledge and expertise proved invaluable. Clarks Landing definitely lives up to its pledge and with all the great assets at this dealership, Clarks Landing should continue to grow in value. Without a doubt, we would definitely recommend Clarks Landing without hesitation for both sales and service."
- Kerry and Donna Hall
"We purchased our third Sea Ray from Clarks Landing in March and wanted to pass on our compliments to you on the boat's design, build quality and our continued relationship with Clarks Landing. The team at Clarks Landing made this purchase an enjoyable experience from the first conversations about the boat through the delivery and subsequent warranty work. I would especially like to compliment Kim Ewing, our sales person for all of our boats, for her willingness to do whatever it takes to get to the right terms and to make sure we are informed and at ease throughout the entire purchase and delivery process. Darren Schwalm is probably the most experienced person I've dealt with and is prompt and very easy to deal with. Scott Hummel's mechanical experience and overall knowledge of all the boat's systems is impressive and a rare find in today's rapidly changing technology. Kim Chaplin on the service side is very professional and prompt when dealing with several warranty issues during the busy boating season. Congratulations to all on a job well done."
- Andrew Smith, 2008 36 Sedan Bridge
"We want to let you know how happy we are with our purchase of a new 2007 40 Sundancer from Clarks Landing. Our salesman made the purchase easy and fun. He was always available to answer the many questions we had. He did everything he could before and after delivery to make sure our buying experience was an outstanding one. Tina Cummings in Parts gladly exchanged supplies for our Sea Ray for supplies for our new Sea Ray. Bill Zentgraff made sure the boat was ready to go on delivery day. Our Orientation Captain, Chuck Moore, was excellent. He answered all questions, had lots of good advice and patience and gave us all the time we needed. At the beginning of our orientation two items were identified that needed attention. By the time we got home from orientation that day, we had received a call from Bill asking if they could come out the next day and correct the problems. Now that's service!! Thank you to all for making our third Sea Ray purchase the best one yet."
- Mike and Sue Abramo, 2007 40 Sundancer
"Before hanging up boating for the season, I want to let you know how I felt about my experience dealing with Clarks Landing and the staff. Clarks Landing personnel have made my boat purchase an enjoyable experience and my boating season fun! Congratulations to you and your staff for your WORLD CLASS service."
- Morris R. Mitchell, Sea Ray 290 Amberjack
"It took a rainy weekend to finally stop us from using the boat. Your company and your dedicated service personnel kept our fun ship running all summer. Please consider yourself the "Nordstrom" in boat service or truly the real "BOATING EXPERIENCE" we all want in boating. In our travels all over the bay area, during all the dockside conversations, I always brought up the fact that "it's not just a Sea Ray, but a Clarks Sea Ray", there's a difference."
- John C. Cassell, Sea Ray 290 Sundancer
"I am writing to thank you and Clarks Landing for an outstanding buying experience. Your approach was much different than the other dealerships in the area (including other Sea Ray dealers) and you worked to understand how we planned on using the boat before making a recommendation or steering us towards a boat that didn't fit our needs. What we quickly realized was that Sea Ray offered a significant amount of value, and once we factored in all of the features, warranty and the benefits that Clarks Landing provided, including a Captain's delivery, our decision was easy. Thank you again for a pleasurable buying experience and please feel free to use my name as a reference for anyone interested in purchasing a Sea Ray."
- Lisa and Terry Dolce, Sea Ray 240 Sundancer
"I wanted to thank you again for the unbelievable delivery experience that we had at Clarks Landing Sea Ray yesterday! You and all of the staff (including service, parts and detail personnel) have exceeded our every expectation! Our decision to purchase a new Sea Ray was largely based on the product quality and the appearance and professionalism of your dealership, in addition to the assistance that you gave us when we first started looking at boats. I could not say enough to properly express our sincere thanks for the best buying experience that we have ever had anywhere with any product! I will be recommending Clarks Landing to everyone that I know!"
- Paul and Martha Gray, Sea Ray 215 Weekender
"Clarks Landing Boat Sales has raised the bar of excellence for marine dealers by consistently operating with integrity, professionalism and a strong commitment to your customers. Your dealership serves as a model for what a successful and top-notch dealership should be."
- Bruce Van Wagoner, President - Marine Group, GE Commercial Finance
"We believe that Sea Ray sells boats to first time buyers based upon the product's reputation and the ability of a salesperson to alleviate a buyer's concerns and have them become comfortable with such a significant purchase. However, we are convinced too, that the Service Department sells boats, particularly to repeat buyers who have gained confidence where they experience exceptional service year after year."
- Raymond and Denise Cox, Sea Ray 340 Sundancer
"My wife and I wanted to thank you and say what a pleasure it was to purchase a boat from Clarks Landing. From the time we walked into your Chester facility, which is "First Class", until the time we took delivery, we were treated in a very friendly and professional manner. We could not have asked for more."
- Joseph G. Johns, Jr., Sea Ray 260 Sundancer
"We just wanted to say, "Thank You" for all you did in helping us to get the boat of our dreams. You and your entire staff were professional and courteous every step of the way. You know we visited the competition, but found that Clarks Landing was the right place to buy a new Sea Ray. We have and will continue to recommend Clarks Landing to those whom we meet in the boating community. Your operation is first class!"
- Mel & Anne Katz, Sea Ray 280 Sundancer
"Clarks Landing at Chester has given us one of the most pleasant buying experiences we have ever had. Your organization and facility is most impressive. Your facility is very attractive and pleasant, and your receptionists and service personnel were always pleasant, attentive and efficient. Thank you for making our purchase and following actions such a pleasant experience."
- George and Virginia Acree, Sea Ray 210 Bowrider
"Everyone that we have encountered at Clarks Landing has been very personable, understanding and accommodating to us. You obviously have an outstanding "crew" at Clarks Landing and we are extremely pleased with every aspect of our experience. Thank you so much for enabling us to purchase the boat of our dreams!"
- Dr. Theodore and Donna Uroskie, Sea Ray 320 Sundancer
"I purchased a 2006 Sea Ray from you and I have been overwhelmed by the outstanding service I have received. I am so pleased with every aspect of how my purchase was handled, from the initial contact through delivery and even beyond. You left no stone unturned and have gone above and beyond in every respect. I cannot begin to thank everyone for being so helpful and courteous. Your facility is to be highly commended and I will definitely recommend your dealership to all of my friends. Thank you again for a job well done, and keep up the good work! You have definitely made this transaction a wonderful experience from start to finish! Bravo, Clarks Landing!"
- Patrick Tomasulo, Sea Ray 240 Sundancer
"What's more to say???? Your showroom, your prices, your staff, your help and service.......top notch.....you should all be proud. Thank you for making this such an easy, enjoyable experience."
Joan and Warren Gadomski, Sea Ray 185 Outboard
"I recently purchased a Sea Ray Sundancer 240 and I wanted to take the time to tell you about the fantastic service I received throughout the buying process from Clarks Landing in Chester, MD. Because this is my first boat, I put much time and effort in researching many vessels - the results of this research, in addition to testimonials from boat owners of all makes, all concluded that your products were backed by superior customer satisfaction, and the personnel at Clarks Landing clearly ratify this conclusion."
- James D. Acri, Sea Ray 240 Sundancer